Values

Our customer service philosophy is based upon the fundamental principle that our housing participants shall be treated with the dignity and respect that they deserve.  We firmly believe that through prompt, attentive, courteous, knowledgeable and professional service to our program participants we will earn from them the same level of courtesy and respect in return.  This philosophy encourages a sense of partnership between our team members and program participants and leads to positive outcomes for the program.

We also believe it is imperative to develop strong relationships with other partners in the operation of these housing programs, including clinical teams and participating landlords.  Through a collaborative approach with case managers, landlords and other service providers, we are able to facilitate communication and delivery of services to program participants in a manner that recognizes their special needs, challenges and strengths.  This includes strong advocacy for participants with the landlord community, appropriate interventions in situations of non-compliance and provision of accommodations when necessary to further participants’ efforts towards recovery and self-sufficiency.