North Carolina Services

Ending homelessness requires more than funding—it requires strong partnerships, efficient program administration, and housing opportunities that move people into stable homes quickly.

HOM partners with the Durham community to strengthen local housing systems through two integrated service areas: Flexible Housing Assistance Administration and Landlord Engagement. Together, these services help streamline housing assistance, expand landlord participation, and increase successful housing placements for those exiting homelessness.

Our experienced team combines operational excellence with relationship-driven service, allowing local governments, Continuums of Care, housing authorities, and service providers to focus on what matters most—helping people achieve permanent housing.

Housing assistance programs are only as effective as the systems behind them. HOM provides comprehensive administration of flexible housing assistance funds, ensuring financial resources are managed efficiently, payments are made accurately and on time, and program requirements are met.

Our team serves as a trusted financial and administrative partner, managing complex funding sources while providing responsive support to landlords, providers, and community partners.

Our services include:

  • Administration of flexible housing assistance funds
  • Rent, utility, security deposit, and move-in assistance payments
  • Landlord payment processing and financial management
  • Management of multiple funding sources, including federal, state, local, and philanthropic funds
  • Financial reporting and fund reconciliation
  • Compliance with applicable federal, state, and local requirements
  • IRS reporting and payment documentation
  • Real-time payment support for coordinated housing initiatives and housing “sprints”
  • Program monitoring and quality assurance
  • Scalable payment systems that support growing housing initiatives

With extensive experience administering housing assistance programs, HOM helps communities build efficient, accountable systems that maximize available resources and remove barriers to housing.

Successful housing programs depend on strong partnerships with property owners, managers, and local community partners. HOM’s landlord engagement approach focuses on recruiting new landlords, strengthening existing relationships, and creating a positive experience for every property owner who participates.

Our dedicated landlord engagement team works proactively to increase housing opportunities while providing ongoing support that helps sustain successful tenancies.

Our services include:

  • Landlord recruitment and relationship management
  • Property owner outreach and education
  • Unit identification and vacancy matching
  • Support during housing search and lease-up
  • Ongoing landlord support and problem resolution
  • HUD-approved inspections
  • Training and technical assistance for housing partners
  • Technology-enabled housing search and unit management

By serving as a consistent point of contact for landlords, HOM helps communities expand available housing inventory, reduce leasing barriers, and create long-term partnerships that benefit both property owners and households exiting homelessness.

Technology for Better Housing Outcomes

HOM embraces technology that improves collaboration, transparency, and efficiency across the housing process. Our team utilizes leading housing platforms, including Padmission Connect and Journey, to coordinate landlord engagement, administer housing assistance, track available units, and support real-time collaboration among service providers, housing partners, and local stakeholders.

By combining experienced staff with innovative technology, HOM helps communities streamline housing placements, improve communication, increase visibility across the housing process, and make better use of limited housing resources.

A Trusted Partner for North Carolina Communities

Every community has unique housing challenges, but the goal remains the same: helping more people quickly access and maintain stable housing.

HOM brings decades of experience administering housing programs, managing complex funding, and building strong landlord partnerships. We work alongside local governments, Continuums of Care, housing authorities, and nonprofit organizations to create housing systems that are efficient, responsive, and built for long-term success.

Together, we’re expanding housing opportunities and creating stronger pathways home across North Carolina.