Our Services
HOM operates Permanent Supportive Housing (PSH), Rapid Re-Housing (RRH) and other permanent housing programs for vulnerable individuals and families experiencing homelessness and housing instability. We also partner with Public Housing Authorities (PHAs) to provide Lease-Up services for housing programs designated for targeted homeless and special needs households.
HOM contracts with non-profit partners to provide rental assistance administration and related program operations for their Permanent Supportive Housing (PSH) programs. HOM services include:
- Determine initial income eligibility for new program applicants
- Non-profit supportive service organization partners determine eligibility for homeless status and any other program-specific eligibility criteria
- Conduct program orientations or briefings for new program participants
- Issue voucher or “Ticket” for housing assistance and housing search assistance
- Approve requests for tenancy approval
- Perform gross rent calculations and determination of rent eligibility (Fair Market Rents)
- Perform rent reasonableness determinations
- Conduct Housing Quality Standards (HQS) inspections
- Facilitate lease execution between tenants and landlords
- Execute Housing Assistance Payments (HAP) contracts with landlords
- Pay application fees, refundable security deposits and other required fees for move-ins
- Assist participants with turning on any required utilities and pay required utility deposits
- Calculate Tenant Rent (30% of tenant’s adjusted monthly income) and Housing Assistance Payment (HAP)
- Monthly payment of HAP to landlords via direct deposit with e-mail of payment itemization
- Act as liaison between landlord, tenant, and supportive services providers for tenancy-related issues
- Service provider partners provide client-centered, wrap –around supportive services to tenants in their homes and in the community
- Perform interim and annual re-certifications of program participants’ eligibility and ongoing assistance levels
- Perform annual and special HQS inspections for all program participants
- Assist tenants in renewing leases annually or providing written notices to vacate to landlords
- Perform move-out inspections at the end of all assisted tenancies
- Process and pay landlord claims for reimbursement for move-out charges/damages and/or vacancy loss
- Process program terminations
HOM contracts with non-profit and public partners to provide the first two core components of Rapid Re-Housing (RRH) programs: 1) Housing Identification and 2) Rent and Move-In Assistance. These services closely align with our core expertise of tenant based rental assistance administration. HOM services include:
- Conduct program orientations or briefings for new program participants
- Issue financial assistance authorization and provide housing search assistance
- Approve requests for tenancy approval
- Perform gross rent calculations and determination of rent eligibility (Fair Market Rents)
- Perform rent reasonableness determinations
- Conduct habitability standards or Housing Quality Standards (HQS) inspections
- Facilitate lease execution between tenants and landlords
- Execute Rental Assistance contracts with landlords
- Pay application fees, refundable security deposits and other required fees for move-ins
- Assist participants with turning on any required utilities and pay required utility deposits
- Coordinate with supportive services provider partners on subsidy calculation
- Monthly payment of rental assistance to landlords via direct deposit with e-mail of payment itemization
- Act as liaison between landlord, tenant, and supportive services providers for tenancy-related issues
- Service provider partners provide client-centered, wrap –around supportive services to tenants in their homes and in the community
- Perform interim re-certifications of program participants’ eligibility and ongoing assistance levels
- Process and pay landlord claims for reimbursement for move-out charges/damages and/or vacancy loss
- Process program terminations
HOM contracts with Arizona Behavioral Health Corporation to administer their Mainstream Housing Opportunities for Persons with Disabilities Program. The Mainstream Program provides rental assistance through Section 8 Housing Choice Vouchers to very low-income, disabled households. The purpose of the program is to expand residential choice for Mainstream households while promoting fair housing, ensuring safe and affordable housing, and encouraging self-sufficiency efforts by participant households. HOM services include:
- Maintenance of the program waiting list, including public notice of opening and closing the list and periodic conducting of the waiting list lottery
- Determine initial eligibility for new program applicants
- Conduct program orientations or briefings for new program participants
- Issue voucher for housing assistance and housing search assistance
- Approve requests for tenancy approval
- Perform gross rent calculations and determination of rent eligibility (Fair Market Rents)
- Perform rent reasonableness determinations
- Conduct Housing Quality Standards (HQS) inspections
- Facilitate lease execution between tenants and landlords
- Execute Housing Assistance Payments (HAP) contracts with landlords
- Calculate Tenant Rent and Housing Assistance Payment (HAP)
- Monthly payment of HAP to landlords via direct deposit with e-mail of payment itemization
- Perform interim and annual re-certifications of program participants’ eligibility and ongoing assistance levels
- Perform annual and special HQS inspections for all program participants
- Assist tenants in renewing leases annually or providing written notices to vacate to landlords
- Perform move-out inspections at the end of all assisted tenancies
- Process program terminations
- Monthly submissions to HUD’s PIC and VMS systems
- Annual budget preparation and year end settlement process
- Financial and voucher utilization monitoring
- Maintenance of Administrative Plan
- Section Eight Management Assessment Program (SEMAP)
HOM contracts with the City of Phoenix Housing Department to provide “up-front” lease-up services for certain housing programs that serve special needs populations, including individual and family households experiencing homelessness. The primary programs these services are provided for are:
- HUD-VASH program – Homeless veterans
- Housing Choice Voucher (HCV) program – Homeless households
- Mainstream voucher program – Disabled Households
- Family Unification Program (FUP) voucher program
HOM’s Role
- Determine initial income eligibility for new program applicants
- The PHA selects applicants from their waiting list and determines eligibility for the housing assistance, including conducting applicable criminal background checks
- Conduct program orientations or briefings for new program participants
- Issue vouchers and provide housing search assistance
- Approve requests for tenancy approval
- Perform gross rent calculations and determination of rent eligibility
- HOM uses the PHA-established payment standards in determining Gross Rent eligibility
- Perform rent reasonableness determinations
- Perform initial Housing Quality Standards (HQS) inspections
- Facilitate lease execution between tenants and landlords
- Prepare Housing Assistance Payments (HAP) contracts with landlords
Providing “decent, safe and sanitary” housing starts with the initial inspection of units receiving assistance in our housing programs and continues throughout the assisted tenancy. All HOM-assisted housing programs require that units meet HUD’s Housing Quality Standards (HQS) initially before assistance is initiated and continuously while under contract. HOM Housing Inspectors are some of the best in the field, having many years of experience and inspections under their belt.
HOM also excels at the administrative aspects of the HQS inspection process, including scheduling, notification of landlords and program participants of results, enforcement of HQS through re-inspection and other remedies and documentation of final inspection results.
HOM provides HQS inspection services to many non-profit and Public Housing Authority (PHA) partners for several different housing programs that require HQS compliance, including:
- Housing Choice Voucher (HCV) programs
- HOME TBRA programs
- Permanent Supportive Housing (PSH) programs
- Rapid Re-Housing (RRH) programs
- Homeownership and down payment assistance programs
HOM also utilizes housing management software to provide an automated solution to the performance and documentation of HQS requirements for housing programs. Inspections are typically conducted within 5 days of the request and results are delivered within 2 days.
Request an HQS Inspection
Please complete the HOM Request for HQS Inspection form by clicking the image below
and e-mail it to HOM. Thank you!
