HOM Response to the Coronavirus (COVID-19):

Our first and primary concern is the health and safety of those we serve, our team members and the community at large. We serve many people who are at higher risk for developing more serious complications from COVID-19 illness; including persons who are elderly, persons with disabilities and those with underlying medical conditions. As such, we are taking temporary measures in our housing program operations to reduce the risk of infection and community spread.


Office Visits

  • Our physical office is open to visitors by appointment only.  We remain fully operational and are conducting most business by phone, email and mail. Please use our Team Page for contact information for all team members.
  • Visitors that are experiencing symptoms or that have had symptoms of COVID-19 within the previous 72 hours will not be seen, and an appointment will be scheduled for a later date.
  • Visitors to the office MUST practice social distancing, remaining at least 6 feet apart from other visitors and HOM team members.
  • Visitors and HOM team members MUST wear masks, or face coverings, while in the HOM Office. Disposable face masks will be provided to visitors if they do not already have a mask. If a visitor is unable to wear a mask, an appointment will be scheduled to be conducted by telephone.
  • Hand sanitizer is readily available throughout the office for visitor and employee use. Surfaces are disinfected frequently.
  • HOM has installed plexiglass screens at the front counter and at each workstation as an added barrier and protection.

Briefings and Recertifications

  • Temporary suspension of in-person interim and annual recertification appointments.  Most annual recertification appointments are conducted by mail and phone, but appointments may be scheduled as necessary.
  • Program briefings for new program participants will continue to be conducted in person at the HOM office.  Program briefings for higher risk individuals may be conducted by telephone as necessary.


  • Initial inspections for new move-ins for new program participants continue.
  • Annual inspections and home visits will begin July 1, 2020. Housing Inspectors will wear a mask and gloves during the inspection.  Participants will be asked to wait outside, or wear a mask and maintain 6 feet of physical distance during the inspection.

This situation remains fluid with new information being released by health care professionals and public officials daily. We will update our response and communicate with you as changes occur. We appreciate your patience and cooperation in this unprecedented time.

Please stay safe and healthy!