HOM engages nationally and deploys locally in the crafting of solutions to the affordable housing crisis. We take a unique partner-first approach by forging robust relationships with service organizations, public agencies, participants, landlords and community stakeholders. Our proven processes are integrated within custom housing software to complement and enhance our partners’ supportive services delivery.
This national perspective, unique partner model and expert service delivery creates a highly effective platform for success in communities working to end homelessness and housing instability. Many people refer to us as a “private, special needs housing authority,” and that’s not a bad description. Think of a state-of-the-art Section 8 program targeted to the most vulnerable households with brilliant customer service – that’s us. We love what we do, and we’re driven to perform. We believe that ending homelessness is possible, and we are uniquely qualified to help our partners achieve their missions.
- We are experts in housing program administration We know how to manage housing programs in compliance with public and private regulations and requirements. We’re practitioners first, but also take a systems-level view and understand how these programs fit within the broader community effort. We employ best practices and promising approaches, assist with program design and evaluation, and nail the regulatory compliance to enable our partners to focus on supporting our clients in housing.
- Customer service comes first Our team is passionate about customer service. We genuinely care about our program participants and forge strong relationships built on trust, recovery, dignity, and respect. We have multiple customers – internally and externally. We go to great lengths to take care of all of them: participants, landlords, service providers, and the organizations that we contract with. We bend over backwards to over-deliver and exceed expectations.
- HOM is a true partner We’re in this together. We specialize and excel at coordinating with all the players at the table to ensure success. That means a constant line of communication, a transparent feedback loop and evaluating where quality improvement is needed in the programs that we administer. We’re not just one arm of the operation – we understand the interdependent roles of all the partners and work strategically and tactically to achieve superior outcomes.