Securing stable housing is a vital step toward rebuilding your life, and at HOM, our housing specialists are here to guide you every step of the way. Whether you’re transitioning from homelessness or working to maintain housing stability, finding your housing specialist is the key to accessing personalized support tailored to your needs.  In this blog, we’ll provide a clear, step-by-step guide to find your housing specialist on the HOM website and explain how they support you and collaborate with service providers to ensure your success. 

Find Your Housing Specialist 

Finding your housing specialist is simple using HOM’s online directory. Follow these 5 easy steps to locate the right person based on your Arizona county, program, and the participant’s last name: 

1. Visit the HOM Website 

Go to hominc.com to access all of HOM’s resources and support services. 

2. Navigate to the Employee Directory 

Hover over “About” in the top navigation bar and select Our Team from the dropdown menu to view the employee directory (see below).  

To find your housing specialist, start by selection Our Team from the About Us dropdown.

On the Our Team page, find and click the “Find Your Housing Specialist” icon in the lower right-hand section of the page.

This will take you to the Find Your Housing Specialist page.

Note: You can also access the employee directory under “Contact” in the top navigation (see below).

For your convenience, the Find Your Housing Specialist feature is also listed under Contact in the main navigation.

3. Access the Housing Specialist Tool 

 On the Find My Housing Specialist page, you will see an interactive map of Arizona. 

Select Your County 

Hover over the map to see county names and click your county (e.g., Maricopa County). You’ll be directed to one of three regional pages based on your selection: 

• Central (Maricopa, Gila, Pinal counties) 
• Northern (Mohave, Coconino, Navajo, Apache, Yavapai counties) 
• Southern (La Paz, Yuma, Pima, Santa Cruz, Cochise, Greenlee, Graham counties) 

To find your housing specialist, select your county from this interactive map on our website.

4. Choose Your Program and Last Name 

On the regional page, expand the relevant program, such as ABC Housing Programs or Special Housing Programs. For example, under ABC Housing Programs, select “Scattered Sites.” Then, choose the letter corresponding to the participant’s last name (e.g., “S” for Smith).  

Most participants in Maricopa County’s ABC Housing Programs will see all alphabet letters with multiple specialists, while Special Housing Programs may have one specialist for the entire program. 

Find and click your specific program details to find your HOM Housing Specialist.

5. View Your Housing Specialist’s Details 

After selecting the program or letter, you’ll be taken to a page displaying your housing specialist’s photo, email, phone number, and assigned caseload for verification. A link to their supervisor is also provided for additional support. 

You’ll find your HOM Housing Specialist’s contact info here.

If you contact the wrong specialist by mistake, they should be able to direct you to the correct person. For emergencies, call your housing specialist’s direct line or the appropriate regional office: 

• Central: (602) 265-4640 
• Northern: (928) 666-3912 
• Southern: (520) 534-2941 

For non-emergencies, email is the preferred method of contact.  

How Your HOM Housing Specialist Can Help You 

A HOM Housing Specialist helps individuals and families transition from homelessness to stable housing. They manage supportive housing programs, guiding participants through every phase, including enrollment, move-in, ongoing support, annual certifications, program transitions, and, if needed, program termination. Their work ensures housing is accessible and sustainable, aligning with HOM’s mission to build stronger, healthier communities. 

HOM Housing Specialists are your primary point of contact, offering comprehensive support to secure and maintain stable housing. They begin by conducting orientations and interviews to confirm your eligibility and explain program details, such as those for Section 8 or local initiatives. These sessions are designed to clarify expectations, answer your questions, and build trust, setting a strong foundation for your housing journey. 

Once you’re enrolled, your housing specialist provides hands-on assistance, including helping you search for housing using tools like Padmission, an online platform for finding available rentals. They also manage critical tasks like processing Requests for Tenancy Approval (RFTA) and ensuring a unit’s rent meets program standards. Additionally, they calculate your rent contribution (total tenant payment) and Housing Assistance Payments (HAP) based on your income, assets, and expenses, ensuring accuracy to protect your financial stability and program compliance. 

As advocates, housing specialists address challenges like late rent, lease disputes, or notices, using clear and empathetic communication to resolve issues. They maintain regular contact through phone calls, emails, or in-person meetings, creating a supportive environment that empowers you to thrive in your new home. Finding your housing specialist ensures you have a dedicated ally to guide you through every step of the process. 

Collaboration with Service Providers 

HOM Housing Specialists work within a network of service providers, including case managers, clinical teams, and supportive service organizations, to deliver holistic support. They participate in case conference meetings, collaborating with these partners to address housing stability and personal needs. For example, if you face challenges with lease compliance or other concerns, your housing specialist works with case managers to create tailored strategies for long-term success. 

They also partner with the HOM inspections team to ensure rental units meet safety and quality requirements, as well as housing location assistance teams to find suitable homes for participants with complex needs. This collaborative approach ensures that your housing specialist connects you to a broader ecosystem of support, addressing not only housing but also related needs like mental health, employment, or education.