Housing Provider Transition FAQ – Welcome HOM

Effective February 1, 2020, HOM will begin serving housing program participants formerly assisted by our colleagues at Biltmore Properties, Inc., (BPI) on behalf of Arizona Behavioral Health Corporation.  Notice has been provided to these participants and their landlords along with clinical teams, case managers and supportive services providers.

Our primary goal is to ensure that the transition of the housing assistance is seamless and without disruption to our participants and all involved.  The following FAQ provides helpful information related to this change.

  1. As a housing program participant, does this change affect my housing assistance?

No, this change does not affect your lease, housing assistance payments or status in the housing program.  We will begin making housing assistance payments (and utility assistance payments, if applicable) on your behalf starting February 1, 2020.

  1. As a housing program participant, does this change affect my supportive services?

No, this change does not affect any services that you receive through your health plan or any case management or supportive services provider.

  1. As a landlord, does this change affect my Housing Assistance Payments (HAP) Contract?

ABC has assigned the Housing Assistance Payments (HAP) Contract from Biltmore Properties, Inc., to HOM.  HOM assumes the rights, duties and responsibilities under the contract and will act in the place and stead of Biltmore Properties, Inc. as to the program and as to the contract.  For more information for landlords, please visit https://www.hominc.com/landlords-program-basics/.

We’ve also written several blog posts for landlords in the last year that provide information on many important topics and program features.  Please visit https://www.hominc.com/blog/ to read those posts.

  1. As a landlord, how will my payments be made?

HOM makes its housing assistance payments electronically using ACH.  If you were receiving payments via check from BPI, and you have existing HOM participants at your property that are paid via ACH, payments for ALL housing program participants will be made in one ACH payment.  If you are new to HOM, you can sign up to be paid by ACH in the future by completing this form – https://www.hominc.com/wp-content/uploads/Direct-Deposit-Authorization.docx – and returning it to ownersupport@hominc.com.

  1. Is HOM new to the ABC Housing Programs?

HOM has been a trusted partner of ABC for over 20 years and currently serves over 2,500 households in housing for ABC and other partners throughout the Valley.

  1. Can I meet with members of the HOM team?

Absolutely!  You can contact any team member at their email or phone number found on our Team Page.  We’ve also set up a phone line dedicated to the transition at (602) 265-4640 ext 155.  We’re having open houses on Fridays from 3-5 PM throughout January 2020.  Please feel free to stop in.  We’d love to see you.

  1. Can I speak with ABC about this change?

Certainly.  Please contact Anna Verdugo at annav@azabc.org or 602-712-9200 ext 203.

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